If your product has a manufacturing defect and you want to manage a warranty, you can do so by following a series of detailed steps to ensure the process is carried out efficiently and quickly.
- The first step is to access the application form. To do this, you must enter the following link: https://wkf.ms/3KR6xNF. Once inside, complete all the requested information in the form, making sure to clearly indicate that the reason for the request is a factory defect.
- Next, it is necessary to complete all the information related to the product. This includes basic purchase details, such as the order number or any proof that verifies the acquisition of the product. Additionally, you will need to provide your contact details so we can easily get in touch with you. It is also essential that you clearly and precisely describe the problem the product has, to facilitate its evaluation.
- The next step is to attach all the necessary documentation to validate the request. It is essential that you provide evidence to verify the manufacturing defect. Among the documents and files you must include are:
- The invoice or proof of purchase showing that you bought the product.
- A photograph of the product box where the barcode is clearly visible, which helps to identify the item precisely.
- Several photographs of the affected product, showing the defect from different angles.
- A clear and complete video in which the fault or problem the product presents can be clearly seen.
- Once all the information has been received, our team will proceed to review the request. During this review, it will be verified that the provided data is correct and that the request meets the requirements to be properly processed.
- If the request is validated, we will send you an email with detailed instructions to continue with the process. These directions will guide you through the next steps you must follow.
- When the product arrives at our facilities, or after reviewing the provided information, our technical team will carry out a final evaluation to confirm the existence of the defect and determine the best solution.
- Finally, after the evaluation, the corresponding resolution will be managed. Depending on the case, the solution may consist of repairing the product, replacing it with a new one, or any other measure considered appropriate to guarantee your satisfaction.
To expedite the process and resolve it as efficiently as possible, it is essential that the information you provide is complete and that the attached images or videos clearly identify the product defect.