Once our technical team has thoroughly examined your product, the most appropriate solution will be determined based on the type of issue detected.
Repair:
If the product has a manufacturing defect that can be fixed, we will proceed to carry out the corresponding repair at no cost to you. Our goal is for the product to function properly again as soon as possible. Once the repair has been completed, the product will be sent back to your address, ensuring that you can use it again without any inconvenience.
Replacement:
If the product cannot be repaired or if the repair is not feasible for any reason, we will proceed with a replacement. This replacement will consist of providing you with a new unit or, failing that, an equivalent product that meets the same characteristics and functionalities, without you having to bear any additional cost. In the event that we do not have the exact same model, we will offer you an alternative with similar or even superior features so that you can continue enjoying a quality product.
Return:
If after the technical review it is determined that the product has no manufacturing defect or that the issue is not covered by the warranty, we will proceed to return the same product as it was sent to us. In these cases, the return process will involve certain conditions that you should be aware of.
In these situations, the return shipping must be borne by you as the customer. This means that you will be responsible for the shipping costs for the product to be returned to you. Alternatively, if possible, we may offer you an out-of-warranty repair, which will have an associated cost. This repair will only be carried out if you previously accept and authorise the corresponding cost.
In summary:
If the issue is covered by the warranty, the repair or replacement of the product will be carried out at no cost to you. On the other hand, if the problem is due to misuse of the product or if the warranty has expired, you will have the option to request a repair with a cost or the return of the product, in which case you must bear the corresponding shipping costs.
It is important to highlight that the final resolution of each case will always be subject to the validation and criteria of our technical team, who will evaluate each issue to offer you the best possible solution.