If you wish to return a product, you can manage your request quickly and easily by following the steps outlined below. Our goal is to make the process as comfortable and efficient as possible for you.
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Access the returns form
To start the process, the first thing you need to do is access the returns form. You can do this by entering the following link, where you will find a form that you must complete with your personal details and information related to the order you want to return. This step is essential so that we can correctly identify your request and assist you effectively.
https://wkf.ms/3KR6xNF -
Fill in your order information
In the form, you must provide all the required data accurately. This includes the order number, your contact details, and the reason why you wish to make the return. It is important that this information is correct and complete so that our team can manage your request promptly and without delays. The more information you provide, the better we can assist you during the process. -
Sending instructions
After receiving your request, our team will validate it and verify that all the information is correct. Within approximately 24 to 48 hours, you will receive an email with detailed instructions on how to proceed with the return. This email will include the steps to follow, options for delivering the product, and any other relevant information so you can complete the process without difficulties. -
Preparing the package
Before sending the product, make sure it meets the established return conditions. The product must be in good condition, without damage or signs of improper use. Additionally, it is essential that you prepare it with its original packaging and include all accessories, manuals, or components that came with the product. This ensures that the return is accepted without issues. -
Delivery or collection of the product
According to the instructions you received by email, you can make the return either by home collection or by delivering the package to an authorised collection point. We recommend carefully following the provided instructions to avoid any inconvenience or delay in the receipt of the product by our team. -
Reception and inspection
Once the product arrives at our warehouse, it will undergo a thorough inspection by our team. During this inspection, it will be checked that the product meets all the previously indicated return conditions, such as the item’s condition, packaging, and included accessories. This inspection is necessary to ensure that the return is made in accordance with the established policies. -
Refund
After confirming that the return meets all conditions, we will proceed with the corresponding refund. The amount will be returned according to the conditions established in our return policy, and it will be made using the same payment method you used for the purchase. The time for the refund to appear in your account may vary depending on the payment method and the banking institution.