Returns and exchanges

How to make a return

• Shipping options to return your order
• How to prepare and pack the product correctly
• Documentation required to process the return
• How to request a return step by step

Purchase returns

• Refund Timeframes After Return
• Return Costs: When They Apply and Who Bears Them
• Which products can be returned and in what condition must they be?
• Conditions and timeframes for returning a product

Return status

• I have returned the package but have not received the refund
• My return is taking longer than usual
• How can I check the status of my return?

Product exchanges

• Do we carry out product exchanges?